Running a repair shop can be tricky and challenging at times. Specifically, when you have to deal with more customers during the holiday season or on weekends. In addition, relying on manual methods can cause efficiencies and can be time-consuming.
Thus, you need to equip your shop with point of sale software. Below, we will let you know how such a system can help you run your business efficiently. Also, you will learn some of the best marketing tactics to expand your service and attract more customers. Stay with us.
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Check-out More Customers
Managing customers and their concerns is one of the challenging yet demanding tasks at a repair shop. By using POS software, you will be able to manage them effortlessly.
- Repair Job Management: As a repair shop owner, you might face difficulties in letting the customers know about their device’s repair status. Some of them are in a real hurry and keep asking you about that. With the help of a POS system, you can create a repair ticket against any gadget. Then, you can track its status letting your customers know when they can revisit to pick it up. This helps repair shop owners overcome their pain points. Before the software, they had to handle phone calls and tell customers everything manually.
- Pre-and Post-Repair Checklist: Sometimes, customers at your shop complain their phone is not fixed properly. Or they blame your employees that they have changed the original accessories and now the phone is not working fine. But, with point-of-sale software, you can satisfy them by logging the device’s condition before and after the repair.
- Lesser Errors: You can collect important customer data to reduce employee error and counter lines.
Effortless Payments
Business owners need to clear their dues and payments to avoid any issues with their partners and suppliers. However, it would not be possible if they didn’t get timely payments from the customers.
- Contactless Payments: With POS software, you can collect contactless payments. For that, you can send a payment directly through email.
- Partial Payments: At times, it happens that customers don’t have the full amount to pay you. This happens mostly when the repair bill exceeds their budget. For instance, the repair cost can go up to several hundred dollars for high-end smartphones. So, they may not have the exact amount. And that’s where your POS software helps both parties. You can give the customers an option to pay you back partially. Also, you can track all the balance and information regarding that payment. This way, the customer can pay you according to their ease.
- Quotations: You can send cost estimates and quotations to your customers. They would know what price they have to pay for a specific repair without even visiting your shop.
It has all the Necessary Tools and Features
You can connect with customers even better using the features of a POS system. However, before anything, ensure to equip your shop with the right tools. They will help you fix any type of smartphone. For better insights, you can have a look at the ultimate guide to choosing the best cell phone repair tools.
- Offer Group Discounts: The software helps you create customer groups. You can give them discounts and send promotional emails and SMS letting them know what services and accessories you offer.
- Loyalty Program: add your loyal customers to a database and give them loyalty credits. They can redeem the points to get discounts and buy accessories. This will help you get repeat business and more customer base.
- Refunds: Last but not least, the software makes refunds easier for you. Get the digital signatures of the customers before and after the repair. Also, if they are not happy, refund their payment.
How to Market Your Repair Business?
These days, there are hundreds and thousands of repair shops everywhere. Some are small; others are big enough for enterprise levels. This makes new repair service providers and shop owners challenging to grow and expand. So, you need to market your business. Follow these strategies and boost your game like never before.
- Design a user-friendly business website and rank it using SEO best principles.
- Get help from social media channels. Post repair tutorials and information regarding the accessories you sell
- Give reasonable discounts to your loyal customers
- Send promotional emails and get follow-ups from the customers
- Give at least a week’s warranty on all types of repairs
- Don’t compromise on quality and customer service
Final Words
Boosting efficiency at your repair shop is a must. Otherwise, you will be unable to grow and outsmart your competitors. Equip a POS system at your repair lab and thrive in this industry like a pro. Hopefully, you enjoyed reading this post.
