Is Outsourcing Call Center Services to the Philippines A Smart Move?
The outsourcing sector is soaring, particularly in the Philippines, where businesses are devoting their most important assets to optimizing the customer experience. Philippines BPO is the hub of outsourced contact centers for Western, European, and Southeast Asian enterprises, enabling them to minimize costs and boost efficiency.
Shifting from a world of cold calling to a world of customer-centricity, BPOs have begun to show substantial development for companies as it offers a customer engagement suite that allows organizations to attend to consumers’ requirements 24 hours a day, seven days a week. Now let’s understand why is outsourcing to the Philippines an ideal option. However, before that let’s understand what exactly outsourcing is.
What is Outsourcing?
Outsourcing is a commercial technique that includes turning out services or job obligations to a third party continuously. An outsourcing endeavor with a technology provider may involve the whole IT function or discrete, clearly defined operations such as software development, disaster recovery, network services, or QA testing.
Companies might choose to outsource their services offshore, nearshore (to another country in the same time zone), or onshore (inside their country) (to a more distant country). Offshore and nearshore outsourcing has long been desired to save money.
Why Should You Outsource Call Center Services to the Philippines?
Many issues may be swiftly remedied by considering call center outsourcing in the Philippines. The proportion of successful companies understand the benefits and depend on outsourcing as a fail-safe business model. The list below highlights a few ways outsourcing to the Philippines might help your firm succeed.
BPOs face increasing data breaches and are one of the most exposed risk sectors for cybersecurity attacks. The government has implemented tough international-grade data privacy requirements under the Philippine Data Security Act, guaranteeing sensitive data is handled with security requirements to secure their data.
A highly skilled labor force
The Philippines’ youthful population is expanding faster than the country’s dependents and retired workers. In addition to a plentiful labor supply, the figures indicate a highly educated population with a literacy rate of 97.5%.
Local institutions and colleges contribute more than 500,000 skilled and qualified employees annually to the labor force. According to analysts, this youthful and skilled workforce will continue to benefit the Philippines.
Outsourcing business tasks to the Philippines is the quickest option to acquire that much-needed assistance. Not to mention that the same additional set of helpful hands are specialists at what they specialize in.
The smartest and brightest individuals assist outsourcing firms in the Philippines.
To make things work as an entrepreneur, you may have to wear many professional hats and multi-task. One minute you may be a salesman; the next, an accountant.
The Philippines is noted for having a much cheaper cost of living when compared to other nations, which unquestionably benefits firms that outsource their activities to the Philippines. Not only are labor costs lower, but infrastructural expenses are also lower, allowing the globe to enter at a low cost.
Permits you run a business on a large scale
Fewer than 10 individuals often lead start-up firms in their early stages and operating on a large scale is difficult with limited resources. This frequently entails foregoing commercial activities, such as customer service or marketing.
Outsourcing call center services to the Philippines at the lowest possible cost will alter everything. Customer service, IT or help desk assistance, marketing, and sales human resources, and recruiting are all examples of business services that may be outsourced. This enables you to run your new firm on a large scale.
Recognizing the BPO sector as one of the leading contributors to the country’s economic development, the local government offers significant support for the business via rules and incentives encouraging corporations to pick the Philippines for their offshore installations. The Philippine government created the Philippine Economic Zone Authority (PEZA), including special economic zones to give such incentives (SEZ).
They also give fiscal and non-fiscal advantages, such as the four- and eight-year income tax holidays. The local government also emphasized its commitment to assisting the BPO business via the Philippine IT-BPM Roadmap 2022, a program aimed at creating 1.8 million new employment for Filipinos and generating $40 billion in income by 2022.
Selecting the Philippines as an IT support outsourcing option is wise since it allows you to work with specialists that provide great communication and customer service skills at a lower cost and risk. When you outsource your contact center needs to the Philippines, you join a well-established company’s network that has specialized in management, client acquisition, and retention for over two decades. You are also dealing with an agent population that is well-versed in dealing with American corporations. When it boils down to it, outsourcing contact centers in the Philippines may help you increase your bottom line by boosting operational efficiency and competitiveness and improving the experience of customers with highly skilled, trained, and motivated Filipino employees.